In User Management, Vsimple now displays "Connection Status"
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Pending Connection- User needs to locate a record with an email uploaded to the activity stream
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Needs Attention- Microsoft has reset the connection token and the user must reconnect, following the same steps as above
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Connected- User has properly connected their Outlook to Vsimple
Once connected, the user will stay connected until Microsoft resets the refresh token. This can happen in a variety of ways:
1. Security & Policy Enforcement
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Password change/reset: If the user changes their Microsoft account or organizational password, all existing refresh tokens are invalidated.
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Multi-factor authentication (MFA) updates: If MFA requirements change, old tokens may be rejected.
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Conditional Access Policies: Admins may enforce new location, device compliance, or sign-in risk rules that invalidate tokens.
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Account compromise signals: Microsoft may revoke tokens if suspicious activity is detected.
2. App or Client Issues
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Outlook profile corruption: Cached credentials or profiles can break token refresh.
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Updates or reinstallations: Reinstalling Outlook or certain updates can clear authentication caches.
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Revoked app consent: If the user or admin revokes consent for Outlook or a connected app, the refresh token is dropped
3. Environment or Device Changes
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Device unenrolled or non-compliant: In organizations using Intune or device management, removing a device or falling out of compliance revokes tokens.
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Sign-in from a new location or IP: Risk-based access controls may revoke old tokens to force re-authentication.