Microsoft Outlook Integration- Connection Status
In User Management, Vsimple now displays "Connection Status"
- Pending Connection- User needs to locate a record with an email uploaded to the activity stream
- Needs Attention- Microsoft has reset the connection token and the user must reconnect, following the same steps as
above
- Connected- User has properly connected their Outlook to Vsimple
Once connected, the user will stay connected until Microsoft resets the refresh token. This can happen in a variety of
ways:
1. Security & Policy Enforcement
- Password change/reset: If the user changes their Microsoft account or organizational password, all existing refresh
tokens are invalidated.
- Multi-factor authentication (MFA) updates: If MFA requirements change, old tokens may be rejected.
- Conditional Access Policies: Admins may enforce new location, device compliance, or sign-in risk rules that
invalidate tokens.
- Account compromise signals: Microsoft may revoke tokens if suspicious activity is detected.
2. App or Client Issues
- Outlook profile corruption: Cached credentials or profiles can break token refresh.
- Updates or reinstallations: Reinstalling Outlook or certain updates can clear authentication caches.
- Revoked app consent: If the user or admin revokes consent for Outlook or a connected app, the refresh token is
dropped
3. Environment or Device Changes
- Device unenrolled or non-compliant: In organizations using Intune or device management, removing a device or falling
out of compliance revokes tokens.
- Sign-in from a new location or IP: Risk-based access controls may revoke old tokens to force re-authentication.
